At NoauShoe (“we,” “us,” “our”), we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. This Returns & Refunds Policy outlines the terms and conditions for returning and receiving a refund for items purchased from our website, [www.noaushoe.com] (the “Site”).
1. Return Eligibility
To be eligible for a return, please ensure that:
- The item is unused, unworn, and in the same condition that you received it.
- The item is in its original packaging, including all tags and labels.
- You have the receipt or proof of purchase.
2. Return Period
- You have [30] days from the date of delivery to return your item(s).
- Items returned after [30] days will not be eligible for a refund or exchange.
3. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Sale or clearance items (if marked as final sale)
4. Return Process
To initiate a return:
- Contact our customer support team at email with your order number and reason for return.
- Our team will provide you with a return authorization and instructions on how to send your item(s) back to us.
- Pack the item(s) securely in the original packaging and include the return authorization.
5. Shipping Costs
- You will be responsible for paying the shipping costs for returning your item(s).
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7-10] business days.
- If rejected, we will notify you via email with the reason for rejection.
7. Late or Missing Refunds
If you have not received your refund within the specified time frame:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you have done all of this and still have not received your refund, please contact us
8. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us with details of the defect or damage.
9. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received and processed, a gift certificate will be mailed to you